FAQ

SHIPPING & DELIVERY

We are a small business and we know you will be excited about receiving your new items, so we aim to post your order the same or next business day, although there may be slight delays to this over bank holidays. All orders are sent via Royal Mail, with a choice of 1st or 2nd class signed for delivery. Click and Collect orders are available within 48 hours. We will message when ready to collect in store, from 28 Oxford Street, Harrogate, HG1 1PP.

 

EASY RETURNS

We hope you love everything from Robin Gifts Ltd, but if you do want to return anything we offer 14 days to return any unwanted items. Please see our full Returns policy link in the footer.

 

TRACKING YOUR ORDER

Our ordering system is simple and easily updates you at every stage so you know when to expect your parcel.

EXCHANGES

We know that sometimes it's hard to guess your size from an online picture so we are happy to exchange any unworn, unwashed items, complete with tags attached within our 14 day returns period. Please email us in the first instance to make sure we have the size you require.